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  • Returns Policy

Returns Policy

If you wish to return your purchase it must be returned in 'as-received' condition (i.e. unworn) with the original box (i.e. also unmarked & undamaged) and swing tags, labels etc. and MUST contain your original packing slip, within 30 days of it being delivered. On receipt we will refund your account less any original delivery charge paid at the time of purchase. Please note we do not offer a paid returns service. You will need to arrange and pay for the returns method of your choice for correctly supplied, unwanted items. Please also note if you require an alternative product you will need to place a new order as your original order will be refunded upon return.
i.e. we do not operate an exchange service.

PLEASE NOTE - INTERNATIONAL RETURNS:
If a returned item is not marked as 'Return To Sender' - we will refuse to pay the custom fees and the item will be returned to you via Royal Mail. Please ensure all returns are clearly marked as 'Return To Sender'.

All goods must be returned to:
Gilesuk - eBay Department
9a Meadow Works
Court Street
Trowbridge
Wiltshire
United Kingdom
BA14 8BR

 

Can I Return My Online Purchase In-Store?

Absolutely! Simply visit our high street store in Trowbridge with your purchase and relevant invoice. The store will forward your return to our warehouse to be refunded.

PLEASE NOTE - Our stores are unable to refund or exchange online purchases in-store, and can only forward the return for processing. Please see our store addresses below:

MASTERSHOE TROWBRIDGE
Court Hall
Castle Street
Trowbridge
BA14 8AR