All our products are shipped direct from Bosnia and Herzegowina. To keep your costs low, we have no overseas agents. With agents you end up paying for us to ship to them and you pay for their profit too. Not only that but agents cannot offer you the service we can.
Shipping charges are calculated automatically when you check out. They vary depending on the weight and size of the item. You will have one shipping option acording to weight. These are described and you can choose the one that suits you the best. We ship most items Worldwide. If we can't ship an item it will state this clearly in the product description.
For B&H shipping we use Poste Srpske. Post normally arrives 2-3 working days.
If you need things very quickly, telephone; we can try to help but faster services are more expensive.
We ship Monday to Friday and sometimes on Saturdays too. Order placed before 3pm are usually shipped the same day (not guaranteed, but we try hard!).
We can ship to virtually any address in the world using Poste Srpske. On some larger orders we may use a carrier such as DHL. Note that there are restrictions on shipping some products to international destinations.
In some cases we will have ship your order as more than one package to meet the size and weight requirements of Poste Srpske. If this is a problem, contact us before placing your order so that we can investigate alternative shipping methods.
When you place an order, we will estimate shipping charges based on the availability of your items and the shipping options you choose.
Delivery times for Airmail items vary. Expect 12 working days to Europe, 18 working days to North America and 25 working days to Australia/New Zealand.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full weight unit.
Tracked carriage is usually faster and more secure. When you opt for a tracked service (at checkout) we will send your item by the most economical tracked service. We normally use carrier:
Poste Srpske : tracking link
People sometimes ask if we have any additional tracking information; we dont! Once an item leaves the B&H the detail of the tracking information varies widely depending on the carrier and the country the goods are in. We have no way of getting additional information - sorry.
Item did not arrive?
The good news is that over 99% of items arrive safely. If your item has not arrived it is usually the result of a delay rather than being lost in the post.
B&H items are considered "lost" by Poste Srpske after 30 working days from the date of postage. We will refund or resend after this time. If your item is taking a long while to arrive, here are some suggestions based on many years of experience:
check that it has not been left with neighbours or in some "safe" location near your front door;
check with other family members to see if they have a delivery card;
check with your local sorting office (bring identification and proof of address), occasionally items are returned there and no card is left.
Overseas items can take a long time to arrive. This time is not in our control. We will refund or replace after 35 working days (Europe) or 45 working days (rest of World) from the date of postage.
Free Shipping Offers
Occasionally we offer free shipping on certain items. If we do this we reserve the right to ship by the cheapest possible method.
You may return purchased items within 7 days of delivery for a full refund. We'll also pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).
If you want to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Please don't return an item until we contact you. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you did not create an account, e-mail me at Vojkan@glamocani-laktasi.com
You should expect to receive your refund within two weeks of returning your package, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).