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General Interest


Character Linens operate a 30 day returns policy (after the day the item is received) under the terms of the Distance Selling Regulations.

All returns must be authorised in advance. Please contact us stating your eBay User ID and item number.

We recommend a tracked service for returned items as any that are lost in transit will not be refunded.

Items returned must be in the same condition as received, including packaging.

Postage costs for returned unwanted items are the sole responsibility of the customer.

Refunds are processed within 5 working days of us receiving the returned item. Please include your eBay User ID and item number in the returned package as failure to do so may result in a delay in processing your refund.