Non-Receipt Of Items
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non-receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete.
We do advise that the majority of orders are received within 1-3 working days of despatch. Unfortunately, once the order has been despatched it is then the responsibility of our courier to deliver your item, and as much as we would like to resolve this for you today we do have to allow them this timescale to deliver.
If you still haven't received it by the 10th working day, please contact us via eBay & we will investigate the matter for you.
Items Damaged in Transit
If your item is damaged in transit, we ask that you report it to us within 3 working days. If the items are visibly damaged on receipt, it is best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.
Products Dead On Arrival
If your item(s) are faulty on arrival, please advise us as such within 3 working days.
Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method.
If You Change Your Mind (DSR)
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense. You must take reasonable care to ensure that we receive the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and Shopontime have a right of action against you to withhold a refund.
If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.
How To Organise A Return
You can request a return via emailing via eBay Messaging system and we will be in contact within 48 working hours.