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  • FAQ's
Foire aux questions
 Q : How do I personalise my cards?
  R : Once you have completed your purchase please submit your details and photograph(s) via our online form on the listing or email info@clcdesigns.co.uk Include any special requests you have. Please write this exactly how you would like it displayed on the invitation/card ensuring all spelling is correct. We will email you a proof prior to printing.
 Q : What size are the cards/ invites?
  R : All of our products are A6 (105mm x 148mm) in size, postcard style. Printed on 260gsm gloss photo card, matt and the on the back. Hammered card is also available for some items, or if requested.
 Q : Do I need to buy envelopes separately?
  R : No we provide FREE white self seal envelopes with all orders, except wedding stationary where it is optional.
 Q : When will I receive my order?
  R : Once you have approved the proof, we aim to have your order dispatched within 48hrs (normally sooner) via 2nd class royal mail (unless you paid extra for 1st class), which normally takes between 2-5 working days (but is not guaranteed).
 Q : Why have my cards/ invites not arrived yet?
  R : Our items are posted out via royal mail 2nd class, which aims to deliver within 3-5 working days. If after this time you still haven't received your order please contact us info@clcdesigns.co.uk
 Q : I cannot find a suitable design?
  R : We offer a FREE design service, whereby we can provide you will a bespoke design to suit your occasion, with no obligation to buy. Just send us your details by emailing info@clcdesigns.co.uk
 Q : Can I return my order?
  R : Refunds will not be issued for personalised services as the goods are bespoke and cannot be sold to a third party. Refunds will only be issued on agreement by CLC Designs and customer due to fault from CLC Designs services.
 Q : How long does it take?
  R : A proof of your design will be emailed to you within 24hrs (mon-fri) for approval prior to printing & posting. All orders are posted 2nd Class via Royal Mail, unless you choose to pay for 1st class postage.
 Q : Can I cancel my order?
  R : You may cancel your order at any time until you have confirmed via email that you agree for your goods to be printed & dispatched.
 Q : Can I write on the back of the cards
  R : Yes, all our postcard style cards are matt on the back so you are able to handwrite on them if required.
 Q : Is it possible to print on the back of the cards
  R : Yes, for an extra fee we can do double-sided printing. Please message or email info@clcdesigns.co.uk with any questions.